FAQ
What is IPTV?
IPTV (Internet Protocol Television) is a digital television system that delivers television content over Internet Protocol (IP) networks. Unlike traditional broadcast methods like cable or satellite, IPTV leverages the internet to transmit video and audio data. It’s essentially TV delivered via your internet connection.
Here’s how it generally works:
- IPTV services store TV programming and videos on servers.
- When a viewer selects a channel or on-demand content, the video is sent over the internet using protocols like multicast (for live TV, sending one stream to many recipients) or unicast (for on-demand, sending a dedicated stream to one user).
- A set-top box or a smart TV then decodes these IP signals to display the content.
- Many IPTV services offer features like live TV, time-shifted TV (catch-up or start-over), and Video on Demand (VOD).
Do i need a satellite for using IPTV?
No, you do not need a satellite to use IPTV.
IPTV (Internet Protocol Television) works over the internet, not through satellite dishes or cable. Here’s what you need instead:
✅ What You Need for IPTV:
A stable internet connection (preferably 10 Mbps or higher).
A compatible device, such as:
Smart TV (with IPTV app)
Android TV box or Firestick
Smartphone, tablet, or PC
An IPTV app or player, like:
IPTV Smarters
TiviMate
GSE Smart IPTV
An IPTV subscription or IPTV playlist (usually in M3U format).
What devices do you support?
IPTV services typically support a wide range of devices. Here’s a breakdown of the most commonly supported ones:
✅ Supported Devices for IPTV
🖥️ Smart TVs
Samsung (via Smart IPTV, Tizen apps)
LG (via Smart IPTV, WebOS apps)
Android TVs (Sony, TCL, Hisense, etc.)
Use apps like IPTV Smarters, TiviMate, or Perfect Player
📱 Mobile Devices
Android phones & tablets
IPTV Smarters, GSE Smart IPTV, TiviMate
iPhones & iPads
IPTV Smarters, GSE Smart IPTV (via App Store)
📺 Streaming Devices
Amazon Fire TV / Firestick
Can sideload apps like IPTV Smarters, TiviMate
Roku
Limited support, often requires screen mirroring or third-party apps
Apple TV
GSE Smart IPTV or Smarters Player
💻 Computers
Windows / macOS
IPTV Smarters for PC/Mac
VLC Media Player (for M3U playlists)
Web-based portals (some services offer browser-based streaming)
📦 Android TV Boxes
Nvidia Shield
MAG boxes (from Infomir)
Formuler boxes (with MYTVOnline app)
❌ Not Typically Supported
Standard non-smart TVs (unless paired with a streaming device)
Some older or proprietary smart TV models
What does the package include?
🔹 1. Live TV Channels
Local and international channels (sports, news, entertainment, movies, etc.)
Channels from specific countries or regions, depending on the subscription
🔹 2. Video on Demand (VOD)
Access to movies, TV shows, and sometimes documentaries
Often categorized by genre or language
🔹 3. Catch-Up TV
Lets you watch previously aired content (from the last few days)
🔹 4. Electronic Program Guide (EPG)
TV guide showing what’s playing now and upcoming on each channel
🔹 5. Multi-Screen or Multi-Device Access
Some packages allow you to watch on multiple devices simultaneously
🔹 6. M3U Playlist or Portal URL
You’ll get a link or file to use in your IPTV app
Optional Add-ons:
PPV (Pay-Per-View) events like boxing or UFC
Adult content (if included or selected)
Cloud DVR (in rare cases)
Can I use two streams at the same time?
No, the service allows only one stream at a time. If multiple people wish to use the service simultaneously, you will need to purchase additional subscriptions. To watch on two devices at the same time, you must have at least two separate subscriptions—each with its own login credentials.
IPTV offers the flexibility of use while traveling.
IPTV can be used while traveling, as long as you have access to a reliable internet connection and a compatible device.
How can I subscribe to the service?
~ Go to pricing in home page to see plans and prices.
~ Select your favourite service plan and you can pay via PayPal, Visa, Mastercard.
~ We will deliver your order between 5 mins to 30 minutes manually.
How long does it take for orders to be processed?
We usually process orders manually (because of security purposes).
So please be Patient after payment. We will send your order details to your provided email address between 5 minutes to 12 hours.
Please contact us if you haven’t received your order after 12 hours and check your inbox/spam/bulk folder first.
What payment method do you accept?
We accept PayPal, Visa/MasterCard (through the PayPal gateway), and Bitcoin.
Do you have a money back guarantee?
YES! If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 7 days of your original purchase. We firmly believe in and stand behind our product 100 %, but we understand that it cannot work perfectly for everyone all of the time.
Why Choose Our Service?
Many IPTV service providers rely on Chinese servers, which often fall short of their claims of 90% or higher uptime and stability—typically delivering no more than 80% in practice. In contrast, we prioritize quality and reliability by utilizing European servers, consistently achieving over 98% uptime.
We are committed to excellent customer support. Our live chat service is available daily from 9:00 AM to 14:00 ( CET ), allowing you to communicate directly with our support representatives. Additionally, we offer 24/7 email support to ensure that any issues you encounter are addressed promptly.
Our team is composed of highly experienced professionals, each with over five years of expertise in the IPTV industry. This ensures that any technical problems you may face can be resolved quickly and efficiently. While IPTV is a sophisticated technology where occasional technical issues may arise, our skilled support team is fully equipped to handle them with ease.
It’s important to note that many IPTV providers do not employ experienced support staff. Choosing a provider without proper technical support may leave you without assistance when needed, potentially resulting in wasted time and money. With us, you can count on reliable service, expert support, and a commitment to your satisfaction.